Credit unions &
cooperatives
Management Training
The pivotal role of overseeing day-to-day operations and leading our member service teams falls upon the credit union manager. Regardless of team size, which can vary from five to fifty members, credit union managers must possess a diverse skill set that encompasses Human Resources Management, Marketing and Public Relations, Credit Management, Financial Management, and other key competencies. All of these skills are grounded in a comprehensive understanding of enterprise-wide risk identification and mitigation strategies. To empower managers with these essential skills and enable them to effectively implement their Boards’ Strategic Plans, GBest offers an in-depth three-day training program. Additionally, we provide personalized follow-up sessions with each participant to ensure a seamless transfer of knowledge and skills.
Board/Leadership Training
This two-day training program equips board members with the following skill sets:
- Strategic Planning
- Strategy and Policy Formulation
- Board Management Relations
- Operations Performance Management and CEO Evaluation
- Team Building and Team Management
- Effective Management of Meetings
- Enterprise-Wide Risk Management
- Succession Planning
- Interpretation of Financial Statements and Financial Decision-making
Supervisory Committee Development Training
Our comprehensive two-day Supervisory Committee Training is designed to empower your committee members with the skills and knowledge needed to adeptly manage relationships while maintaining a vigilant focus on ensuring robust checks and balances within your credit union operations. We emphasize the importance of due diligence and stewardship among those entrusted with the credit union’s operations, always with the unwavering commitment to safeguarding the interests of our valued credit union members.
Key Areas include:
· Understanding the roles and functions of the Supervisory Committee
· Exploring the principles and practices of Internal Controls
· Conducting effective internal audits
· Techniques for monitoring adherence to policies
· Harnessing the power of emotional intelligence and conducting crucial conversations.
· Post-training supervised on-the-job internal audit sessions to ensure the seamless transfer of knowledge and skills
Credit Committee and Credit Officers’ Development
The Credit Committee and Credit Officers play a vital role in overseeing a credit union’s performing assets, necessitating a robust skillset to guarantee the achievement of designated performance objectives, such as optimizing returns on the Loan Portfolio and minimizing loan default rates.
This two-day workshop encompasses essential themes, including:
- Understanding the Responsibilities and Functions of the Credit Committee and Credit Officers
- Identifying and Mitigating Risks
- Credit Evaluation Techniques
- Proficient Loan Monitoring
- Loan Portfolio Management and Assessment
- Conducting Effective and Efficient Loan Interviews
Member Care and Customer Service
Exceptional customer service serves as the cornerstone of a thriving business, and when customers also hold ownership stakes, the expectations on staff delivering these services are significantly elevated. It’s important to recognize that it can cost anywhere from six to thirty times more to acquire a new customer compared to servicing and nurturing the satisfaction and loyalty of an existing one. Often, companies grapple with cost-cutting efforts, inadvertently overlooking the fact that customer attrition may constitute their most substantial hidden cost.
Our one-day program includes:
- Making member-owners feel like owners
- Building mutually rewarding and respectful relationships with members
- Harnessing Emotional Intelligence and Critical Thinking to manage difficult situations and make members feel valued
- Establishing Customer Service Performance Indicators